Policies, Terms and Conditions
Liability Waiver and Release of Claims
Membership Program and Membership Contract Agreement
Policies, Terms and Conditions
1. LATE ARRIVALS: To ensure safety and a smooth client experience, you are required to arrive no later than 5 minutes after the scheduled session or class start time. Late arrivals will be considered a cancellation, and your spot may be given to someone on the waitlist. A “late cancel penalty fee” (detailed below) will also apply. Late clients may not be admitted to avoid disruption and ensure everyone’s safety and enjoyment.
2. BOOKINGS & CANCELLATIONS:
PRIVATE + DUET SESSIONS
o BOOKING POLICY: Private and Duet Sessions may be scheduled directly through the studio up to 12 hours in advance of the session start time, subject to instructor availability.
o CANCELLATION POLICY: A minimum of 24 hours’ notice is required to cancel or reschedule a Private or Duet Session.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 24 hours of the scheduled session, or failure to attend without prior notice, will result in forfeiture of the session and the full session rate will be charged.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW. The session will be forfeited and the full session rate will be charged, plus a $75 fee will be incurred.
GROUP REFORMER CLASSES
o BOOKING POLICY: Group Reformer Classes may be reserved online or directly through the studio, up to 1 hour prior to the scheduled class start time, subject to availability.
o CANCELLATION POLICY: A minimum of 12 hours’ notice is required to cancel or reschedule a Group Reformer Class.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 12 hours of the scheduled class, or failure to attend without prior notice, will result in the applicable Late Cancel Fee of $25.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW and a fee of $45 will be incurred.
INFRARED THERAPY SESSIONS
o BOOKING POLICY: Infrared Therapy sessions may be reserved online or directly through the studio, up to 3 hours prior to the scheduled session start time, subject to availability.
o CANCELLATION POLICY: A minimum of 12 hours’ notice is required to cancel or reschedule an Infrared Therapy session.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 12 hours of the scheduled session will result in the applicable Late Cancel Fee of $15.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW. The session will be forfeited and a fee of $40 will be incurred.
3. MEMBERSHIP PAYMENT SUMMARY: Memberships are billed in advance, on the activation date, and auto-charged for each subsequent month. Memberships cannot be shared between clients. Members are required to keep a current credit card on file. Payments are made via automatic debit (credit card, debit card, or checking account). By purchasing a package from Toluca Lake Pilates, LLC., you agree to the Auto Pay Terms and Conditions in full (see below). If a payment fails, your account will be suspended after 5 days until payment is updated and dues are settled. The monthly payment runs on the same sale date as your contract start date. This membership will automatically continue on a monthly basis for the duration of 3 months. You authorize the approved credit card on file to make payments for all Toluca Lake Pilates, LLC. fees, including any other in-house charges to the account.
4. RESERVING CLASSES: You are solely responsible for booking and canceling your classes. You may reserve class spots online through your account, through the Toluca Lake Pilates, LLC. app or by calling Toluca Lake Pilates, LLC. during normal business hours.
5. CONDUCT: Toluca Lake Pilates, LLC. prioritizes the health, safety, and well-being of its members and will not tolerate unreasonable, threatening, obscene, harassing, or illegal behavior. Members who violate Toluca Lake Pilates, LLC.’s rules or abuse equipment will be asked to leave. Toluca Lake Pilates, LLC. reserves the right to terminate memberships without a refund for unacceptable behavior. This agreement does not list all rules and regulations. You agree to comply with all rules imposed by Toluca Lake Pilates, LLC. regarding the use of the Facilities, classes and equipment. You agree to conduct yourself in a controlled and reasonable manner at all times towards Toluca Lake Pilates personnel, clients and guests, and in accordance with the safety and general operating protocols clearly outlined by Toluca Lake Pilates, LLC.. You also agree to refrain from using any equipment in a manner inconsistent with its intended design and purpose. Members are responsible for paying for any damages to Toluca Lake Pilates, LLC. property caused by their conduct, their guests, or their dependent children.
6. WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a waitlist, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. Up until 60 minutes prior to the class time, either the system or the Toluca Lake Pilates team will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. Within the 60 minute window, you will not be added to the waitlist without verbal or text confirmation from you. Toluca Lake Pilates, LLC. staff cannot move clients into classes that are completely full with wait lists.
7. LATE CANCEL FEES: (see details above)
8. NO-SHOW FEES: (see details above)
9. MEMBERSHIP TERMINATION: Members may terminate their contract at any time by emailing info@tolucalakepilates.com. A 30-day written notice prior to your next billing cycle is required; otherwise, termination will take effect after the following billing cycle. If a termination request occurs within the first three (3) months of the contract, a $150 Early Termination Fee will be applied. Please note that all membership payments are non-refundable, so timely communication is essential to avoid additional charges.
A Membership Agreement may also be terminated prospectively (not retroactively) with written notice in the event of:
1. The member’s death or disability, with appropriate documentation, or
2. The member’s relocation more than 25 miles away, with proof of new residence.
These policies are in place to ensure fairness and clarity for all members and to help maintain a positive experience at Toluca Lake Pilates.
10. ADDITIONAL IMPORTANT CANCELLATION INFORMATION: If you book multiple classes, or waitlist multiple classes, or do not use your classes or membership benefits, you are solely responsible for canceling your classes and/or memberships within the bounds of the cancellation policy outlined above. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. Toluca Lake Pilates, LLC. staff cannot be held responsible for accidental bookings by clients, unused classes, double bookings, or double waitlisted classes made by members. If you do not have a working card on file for late cancel or no-show fees, your package will be reduced by the class and your auto debit contract will be suspended upon the subsequent month’s renewal (unless the card is updated). The no-show and late-cancel fees apply to ALL clients equally regardless of membership level.
11. CELL PHONES: We prohibit cell phones during class. Please keep your phones with your belongings. If you have an emergency situation, please excuse yourself from class to handle it. Thank you in advance for being respectful of your fellow classmates and instructor.
12. AGE REQUIREMENT: The minimum age for group classes is 18. You may attend class with a parent/guardian original signature on a liability waiver and your parent/guardian present for the duration of the class. Strongish™ program terms and conditions for tween/teen participants do not apply.
13. PET POLICY: Pets are not permitted in the studio. Please leave your furry friends at home or outside.
14. RETAIL AND MERCHANDISE: All sales are final. We are sorry, but we do not offer refunds or returns.
15. ATTIRE: For your safety, grip socks are required for all Toluca Lake Pilates workouts -- no shoes allowed. If you don’t have your own, you can purchase a pair at the studio. While there’s no specific dress code, we suggest wearing comfortable, yoga-like clothing. Tight-fitting pants and tops are ideal so your clothes don’t get in the way of the instructor seeing your form.
16. MEMBERSHIP UPDATE: All Membership terms and conditions have been revised as of January 15, 2026.
17. CREDIT CARD ON FILE: Members are required to keep a credit card on file using their Toluca Lake Pilates, LLC. account online. By placing a card on file, the cardholder and account holder gives permission to the Toluca Lake Pilates, LLC. and its authorized personnel to charge the card for any auto-charge memberships, late-cancel, no-show and/or freeze fees accrued in accordance with the Toluca Lake Pilates, LLC. policies detailed above.
18. AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize Toluca Lake Pilates, LLC. to, on a recurring basis, automatically charge the ACH, debit or credit card accounts specified in your account, for the monthly membership payments associated with your account, on the billing due date. You understand and acknowledge that: (A) Toluca Lake Pilates, LLC. will initiate transfers/charges pursuant to this authorization not to exceed the amount shown and/or in connection with late-cancel and/or no-show fees per the cancellation policy. Toluca Lake Pilates, LLC. may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (B) the Toluca Lake Pilates, LLC. booking system allows for booking 30 days in advance regardless of the billing date of your contract; (C) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, you will be removed from any classes past the subsequent billing date; (D) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (E) it is your responsibility to keep a current card on file with accurate billing information. Toluca Lake Pilates, LLC. cannot be held responsible for errors in processing due to expired or inaccurate information.
19. AGREEMENT TO PARTICIPATE & ASSUMPTION OF RISK: You agree to be solely responsible for the safety and well-being of yourself. By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Toluca Lake Pilates, LLC. and its subsidiaries, affiliates and associated entities, you hereby acknowledge on behalf of you, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in group fitness classes and exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Toluca Lake Pilates, LLC. staff, you would be at physical risk participating in Toluca Lake Pilates, LLC.’s Classes, you understand and agree that you may be denied access to the Classes and Facilities.
20. RELEASE OF LIABILITY: In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Toluca Lake Pilates, LLC., its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Toluca Lake Pilates, LLC.’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Toluca Lake Pilates, LLC.’s Classes and Facilities, and should not be participating in any Classes.
21. INDEMNITY: You expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by you or your guest.
22. LOST OR STOLEN PROPERTY: You understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.
23. FREEZE POLICY: Members on a monthly membership may freeze once per calendar year for up to three (3) months total, in one-month increments. A $25/month freeze fee applies in lieu of regular dues and will be charged each month during the freeze. Regular billing resumes automatically on the reactivation date.
How to request: Email info@tolucalakepilates.com at least 7 business days before your desired start date (or your contract billing date). Include your freeze start date, reason, and reactivation date. Insufficient notice may delay billing adjustments.
Additional holds: Requests beyond the annual allowance may be approved at the studio’s discretion and are subject to a $45 administrative fee.
24. PHOTO/VIDEO RELEASE: You hereby grant Toluca Lake Pilates, LLC., its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Toluca Lake Pilates, LLC. and to use and publish these photos or videos in print and/or electronically. You agree that Toluca Lake Pilates, LLC. may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.
January 15, 2026
Liability Waiver and Release of Claims
I acknowledge that participation in Pilates instruction, fitness training, infrared sauna use, and related services at Toluca Lake Pilates, LLC (“Studio”) involves inherent risks, including but not limited to slips, falls, muscle strain, overexertion, fatigue, or other physical or psychological injury. I voluntarily choose to participate and assume all risks associated with these activities.
I understand that while instructors and staff take reasonable steps to reduce risk, injury cannot be completely eliminated, and no guarantees regarding safety or outcomes are made.
I hereby release, waive, and discharge Toluca Lake Pilates, LLC, its owners, instructors, employees, contractors, and agents (“Released Parties”) from any and all claims, demands, or causes of action arising from my participation, including those resulting from the ordinary negligence of the Released Parties, to the fullest extent permitted by law.
I represent that I am physically able to participate in exercise activities and have no medical condition that would make participation unsafe. I acknowledge that the Studio does not provide medical advice and that I have been encouraged to consult a physician before beginning any exercise program. I agree to inform my instructor immediately of any pain, discomfort, or injury.
I consent to receive emergency medical treatment if deemed necessary during my participation and understand that I am solely responsible for any related costs.
This waiver constitutes the entire agreement regarding liability and may not be modified orally. If any portion is found unenforceable, the remaining provisions shall remain in full force and effect.
By signing below, I acknowledge that I have read and understand this waiver and voluntarily waive certain legal rights, including the right to sue.
Membership Program and Membership Contract Agreement
Our Membership Program
Consistency in any aspect of your life will bring on the change to be the best version of yourself. This is why we have created our Membership program. Not only will you build a stronger body, but you will have a more focused, relaxed, and centered mind. How many times per week would you like to be in studio? Our memberships give you access to the studio on a consistent weekly basis.
The MOVE Membership
Commitment
Two group reformer classes per week, for twelve weeks. MOVE is best suited for clients seeking a steady, reliable rhythm of practice.
· Classes may roll over from week to week.
· Classes to be used within three-month membership term (24 classes total).
· Members who exceed the MOVE membership class count will be billed for additional classes according to the studio rate card (member may choose to purchase a drop-in, or a 4x, 8x, or 12x class package).
· Members who exceed the MOVE membership class count are encouraged to consider the STRENGTHEN membership.
· Membership class counts are tracked and reconciled monthly. Member benefit guest passes cannot be applied to class count overages.
Benefits
· Unlock our 8x rates (10% discount) on privates, duets and infrared sessions
· One complimentary group reformer class guest pass/month
· One $25 infrared session add-on/month
· 10% off studio retail and apparel
· Priority booking access for special events
Pricing
Develop a consistent Pilates practice for as little as $68/week or $33.75/class
· $270/month, billed monthly for three months
· Monthly membership fee is auto charged to payment method on file
· Unless canceled, monthly memberships are auto renewed (for the duration of three additional months)
View our Policies for complete membership terms and conditions
Member rates and benefits automatically apply at checkout when logged in with your active membership.
The STRENGTHEN Membership
Commitment
Three group reformer classes per week, for twelve weeks. STRENGTHEN supports clients who thrive on regular movement and want to deepen strength, control, and confidence over time.
• Classes may roll over from week-to-week.
• Classes to be used within three-month membership term (36 classes total).
• Members who exceed the STRENGTHEN membership class count will be billed for additional classes, at the STRENGTHEN membership per class rate.
• Membership class counts are tracked and reconciled monthly. Member benefit guest passes cannot be applied to class count overages.
Benefits
• Unlock our 8x rates (10% discount) on privates, duets and infrared sessions
• One complimentary group reformer class guest pass/month
• One $25 infrared session add-on/month
• 10% off studio retail and apparel
• Priority booking access for special events
Pricing
Develop a consistent Pilates practice for as little as $68/week or $33.75/class
• $270/month, billed monthly for three months
• Monthly membership fee is auto charged to payment method on file
• Unless canceled, monthly memberships are auto renewed (for the duration of three additional months)
Member rates and benefits automatically apply at checkout when logged in with your active membership.
The RESTORE Membership
An ongoing commitment to recovery and nervous system support through regular infrared sauna sessions.
Commitment
Unlimited infrared sauna sessions within a monthly membership. RESTORE members may schedule infrared therapy sessions regularly and are designed to complement both movement and rest days.
· Members are welcome to enjoy infrared therapy daily, during regular studio hours.
· Full spectrum near, mid, and far infrared technology
· Optional Chromotherapy during each session
· A calm, private recovery environment
· Members do not need to practice Pilates in-studio, to enjoy the benefits of infrared therapy.
Benefits
· Priority booking access
· Unlock our 8x rates (10% discount) on privates, duets and group reformer classes
· One complimentary infrared therapy session guest passes/month
· One $30 group reformer class drop-in/month
· 10% off studio retail and apparel
· Priority booking access for special events
Pricing
Treat your body to the benefits of infrared therapy, for $168/week or $28/session
· $672/month, billed monthly for three months
· Monthly membership fee is auto charged to payment method on file
· Monthly memberships are auto renewed on a month-to-month basis
· View our Policies for complete membership terms and conditions
Member rates and benefits automatically apply at checkout when logged in with your active membership.
Membership Contract Agreement
By signing up for the MOVE membership, you agree to $270/month, billed monthly for three months, to Toluca Lake Pilates, LLC. via automatic payment on a credit card, and agree to the following terms and conditions:
By signing up for the STRENGTHEN membership, you agree to $378/month, billed monthly for three months, to Toluca Lake Pilates, LLC. via automatic payment on a credit card, and agree to the following terms and conditions:
By signing up for the RESTORE membership, you agree to $672/month, billed monthly for three months, to Toluca Lake Pilates, LLC. via automatic payment on a credit card, and agree to the following terms and conditions:
_____a. MEMBERSHIP PAYMENT:
The monthly payment runs on the same sale date as your contract start date. This membership will automatically continue, monthly for the duration of three months. You authorize the approved credit card on file to make payments for all Toluca Lake Pilates, LLC. fees, including any other in-house charges to the account.
_____b. MEMBERSHIP TERMINATION:
Members may terminate their contract at any time by emailing info@tolucalakepilates.com. A 30-day written notice prior to your next billing cycle is required; otherwise, termination will take effect after the following billing cycle. If a termination request occurs within the first three (3) months of the contract, a $150 Early Termination Fee will be applied. Please note that all membership payments are non-refundable, so timely communication is essential to avoid additional charges.
A Membership Agreement may also be terminated prospectively (not retroactively) with written notice in the event of:
1. The member’s death or disability, with appropriate documentation, or
2. The member’s relocation more than 25 miles away, with proof of new residence.
These policies are in place to ensure fairness and clarity for all members and to help maintain a positive experience at Toluca Lake Pilates.
_____c. MEMBERSHIP AUTO-RENEWAL:
Memberships are purchased with an initial three-month commitment. At the conclusion of this term, memberships automatically renew for an additional three-month period unless cancellation is submitted prior to the renewal date. All original membership terms remain in effect upon renewal.
_____d. FREEZES/HOLD:
Members on a monthly membership may freeze once per calendar year for up to three (3) months total, in one-month increments. A $25/month freeze fee applies in lieu of regular dues and will be charged each month during the freeze. Regular billing resumes automatically on the reactivation date.
How to request:
Email info@tolucalakepilates.com at least 7 business days before your desired start date (or your contract billing date). Include your freeze start date, reason, and reactivation date. Insufficient notice may delay billing adjustments.
Additional holds:
Requests beyond the annual allowance may be approved at the studio’s discretion and are subject to a $45 administrative fee.
_____e. TRANSFERABILITY:
Memberships may not be sold, assigned, or transferred to anyone at any time.
_____f. BOOKING & CANCELLATION POLICIES:
PRIVATE + DUET SESSIONS
o BOOKING POLICY: Private and Duet Sessions may be scheduled directly through the studio up to 12 hours in advance of the session start time, subject to instructor availability.
o CANCELLATION POLICY: A minimum of 24 hours’ notice is required to cancel or reschedule a Private or Duet Session.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 24 hours of the scheduled session, or failure to attend without prior notice, will result in forfeiture of the session and the full session rate will be charged.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW. The session will be forfeited and the full session rate will be charged, plus a $75 fee will be incurred.
GROUP REFORMER CLASSES
o BOOKING POLICY: Group Reformer Classes may be reserved online or directly through the studio, up to 1 hour prior to the scheduled class start time, subject to availability.
o CANCELLATION POLICY: A minimum of 12 hours’ notice is required to cancel or reschedule a Group Reformer Class.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 12 hours of the scheduled class, or failure to attend without prior notice, will result in the applicable Late Cancel Fee of $25.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW and a fee of $45 will be incurred.
INFRARED THERAPY SESSIONS
o BOOKING POLICY: Infrared Therapy sessions may be reserved online or directly through the studio, up to 3 hours prior to the scheduled session start time, subject to availability.
o CANCELLATION POLICY: A minimum of 12 hours’ notice is required to cancel or reschedule an Infrared Therapy session.
o LATE CANCEL / NO SHOW POLICY: Cancellations made within 12 hours of the scheduled session will result in the applicable Late Cancel Fee of $15.
o NO CALL / NO SHOW POLICY: Failure to attend without prior notice will be considered a NO CALL/NO SHOW. The session will be forfeited and a fee of $40 will be incurred.
_____h. MEMBERSHIP FAQ’S:
Answers to questions regarding our Memberships (as noted on our website, on our online store via the Mindbody app, and on our Toluca Lake Pilates branded mobile app, are as follows:
Do classes roll over from week to week?
While classes may be rolled over from week-to-week (within the membership term), classes are intended to be used within the week they are earned/scheduled. This structure supports consistency and helps maintain a steady rhythm of practice.
Do unused classes expire?
Yes. All classes accrued within a membership, must be used on or before the membership term ends. Once the membership term ends, the classes will not rollover or accumulate. This allows us to maintain small class sizes and consistent availability for all members.
Can I attend more than my weekly allotment?
Additional classes may be booked at the member rate outlined within the structure of each membership, subject to availability.
• Members who exceed the MOVE membership class count will be billed for additional classes according to the studio rate card (member may choose to purchase a drop-in, or a 4x, 8x, or 12x class package). MOVE members are encouraged to consider the STRENGTHEN membership.
• Members who exceed the STRENGTHEN membership class count will be billed for additional classes, at the STRENGTHEN membership per class rate.
• Membership class counts are tracked and reconciled monthly. Member benefit guest passes cannot be applied to class count overages.
Can I pause or freeze my membership?
Memberships are designed as a twelve-week commitment. Temporary pauses may be considered on a case-by-case basis for medical reasons or extended travel.
What happens after the twelve-week commitment?
At the end of the initial commitment, memberships may continue on a month-to-month basis unless changes are requested.
Can I switch membership types later?
Yes. Membership adjustments can be made at the end of a commitment period to better support your schedule and goals.
Are the memberships right for beginners?
Yes. Our small-group format and attentive instruction support a wide range of experience levels. If you’re new to Pilates, we’re happy to help guide you toward the best starting option.
January 15, 2026