Studio Policies

1. LATE POLICY: To ensure safety and a smooth class experience, you are required to arrive no later than 5 minutes after the scheduled start time. Late arrivals will be considered a cancellation, and your spot may be given to someone on the waitlist. A “late cancel penalty fee” (detailed below) will also apply. Late clients will not be admitted to avoid disruption and ensure everyone’s safety and enjoyment.

2. CLASS CANCELLATIONS: You can cancel your reservation without a “late cancel penalty fee” (detailed below) up to 12 hours before the class starts. To cancel, use your online account or call the studio during normal business hours. Cancellations made within this window will not incur a fee and the class will be returned to your account. Cancellations via Instagram, social media, voicemail or text will not be accepted, and you will be charged.

3. PAYMENT SUMMARY: Memberships are billed in advance, on the activation date, and auto-charged for each subsequent month. Memberships cannot be shared between members. Members are required to keep a current credit card on file. Payments are made via automatic debit (credit card, debit card, or checking account). By purchasing a package from Toluca Lake Pilates, LLC., you agree to the Auto Pay Terms and Conditions in full (see below). If a payment fails, your account will be suspended after 5 days until payment is updated and dues are settled.

4. RESERVING CLASSES: You are solely responsible for booking and canceling your classes. You may reserve class spots online through your account, through the Toluca Lake Pilates, LLC. app or by calling Toluca Lake Pilates, LLC. during normal business hours.

5. CONDUCT: Toluca Lake Pilates, LLC. prioritizes the health, safety, and well-being of its members and will not tolerate unreasonable, threatening, obscene, harassing, or illegal behavior. Members who violate Toluca Lake Pilates, LLC.’ rules or abuse equipment will be asked to leave. Toluca Lake Pilates, LLC. reserves the right to terminate memberships without a refund for unacceptable behavior. This agreement does not list all rules and regulations. You agree to comply with all rules imposed by Toluca Lake Pilates, LLC. regarding the use of the Facilities, classes and equipment. You agree to conduct yourself in a controlled and reasonable manner at all times towards Toluca Lake Pilates personnel, clients and guests, and in accordance with the safety and general operating protocols clearly outlined by Toluca Lake Pilates, LLC.. You also agree to refrain from using any equipment in a manner inconsistent with its intended design and purpose. Members are responsible for paying for any damages to Toluca Lake Pilates, LLC. property caused by their conduct, their guests, or their dependent children.

6. WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. Up until 12 hours prior to the class time, either the system or the Toluca Lake Pilates team will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. Within the 12 hour window, you will not be added to the waitlist without verbal or text confirmation from you. Toluca Lake Pilates, LLC. staff cannot move clients into classes that are completely full with wait lists.

7. LATE CANCEL FEES: If you do not cancel within the 12-hour window, a “late cancel penalty fee” of $25 will be charged to your account and the class will be returned to your account (class credits do not rollover at the close of a month if unused). If you do not have a working card on file, your class may be forfeited instead.

8. NO-SHOW FEES: If you do not cancel and do not show up to your scheduled class, a “no-show penalty fee” of $45 will be charged to your account and the class will be returned to your account (class credits do not rollover at the close of a month if unused). If you do not have a working card on file, your class may be forfeited instead.

9. MEMBERSHIP CANCELLATION: To cancel your Membership Agreement, email written notice to info@tolucalakepilates.com at least 7 calendar days before your next billing date. Failure to provide timely notice will result in a charge for the full next billing period. Cancellation will take effect the month following your notice. For example, if your payment is due on the 15th, you must notify us by the 8th to avoid being billed for the next month. If you have outstanding payments at the time of cancellation, they must be paid in full for the cancellation to be processed. Failure to settle outstanding amounts will result in your membership being suspended and additional collection efforts by Toluca Lake Pilates, LLC.. The Membership Agreement can also be canceled prospectively (not retroactively) after written notice from the member (or the member’s heir) in the event of (1) the member’s death or disability, with proper documentation/proof, or (2) if the member moves more than 25 miles away, with proof of new residence.

10. ADDITIONAL IMPORTANT CANCELLATION INFORMATION: If you book multiple classes, or waitlist multiple classes, or do not use your classes or membership benefits, you are solely responsible for canceling your classes and/or memberships within the bounds of the cancellation policy outlined above. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. Toluca Lake Pilates, LLC. staff cannot be held responsible for accidental bookings by clients, unused classes, double bookings, or double waitlisted classes made by members. If you do not have a working card on file for late cancel or no-show fees, your package will be reduced by the class and your auto debit contract will be suspended upon the subsequent month’s renewal (unless the card is updated). The no-show and late-cancel fees apply to ALL clients equally regardless of membership level.

11. CELL PHONES: We prohibit cell phones during class. Please keep your phones with your belongings. If you have an emergency situation, please excuse yourself from class to handle it. Thank you in advance for being respectful of your fellow classmates and instructor!

12. AGE REQUIREMENT: The minimum age for group classes is 18. Minors may attend class with a parent/guardian original signature on a liability waiver and your parent/guardian present for the duration of the class.

13. PET POLICY: Pets are not permitted in the studio. Please leave your furry friends at home or outside.

14. RETAIL AND MERCHANDISE: All sales are final. We are sorry, but we do not offer refunds or returns.

15. ATTIRE: For your safety, grip socks are a must for all Toluca Lake Pilates workouts — no shoes allowed. If you don’t have your own, you can purchase a pair at the studio. While there’s no specific dress code, we suggest wearing comfortable, yoga-like clothing. Tight-fitting pants and tops are ideal so your clothes don’t get in the way of the instructor seeing your form (they need to see those abs in action!).

16. MEMBERSHIPS: Memberships are on a 12-week basis. They cannot be transferred, refunded, or shared. Toluca Lake Pilates, LLC. reserves the right to change, adjust, eliminate and expire memberships at any time.

17. CREDIT CARD ON FILE: Members may elect to keep a credit card on file using their Toluca Lake Pilates, LLC. account online. By placing a card on file, the cardholder and account holder gives permission to the Toluca Lake Pilates, LLC. and its authorized personnel to charge the card for any auto-charge memberships, late cancel, no-show and/or freeze fees accrued in accordance with the Toluca Lake Pilates, LLC. policies detailed above.

18. AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize Toluca Lake Pilates, LLC. to, on a recurring basis, automatically charge the ACH, debit or credit card accounts specified in your account, for the monthly membership payments associated with your account, on the billing due date. You understand and acknowledge that: (A) Toluca Lake Pilates, LLC. will initiate transfers/charges pursuant to this authorization not to exceed the amount shown and/or in connection with late cancel and/or no-show fees per the cancellation policy. Toluca Lake Pilates, LLC. may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (B) the Toluca Lake Pilates, LLC. booking system allows for booking 30 days in advance regardless of the billing date of your contract; (C) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, you will be removed from any classes past the subsequent billing date; (D) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (E) it is your responsibility to keep a current card on file with accurate billing information. Toluca Lake Pilates, LLC. cannot be held responsible for errors in processing due to expired or inaccurate information.

19. AGREEMENT TO PARTICIPATE & ASSUMPTION OF RISK: You agree to be solely responsible for the safety and well-being of yourself. By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Toluca Lake Pilates, LLC. and its subsidiaries, affiliates and associated entities, you hereby acknowledge on behalf of you, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in group fitness classes and exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Toluca Lake Pilates, LLC. staff, you would be at physical risk participating in Toluca Lake Pilates, LLC.’ Classes, you understand and agree that you may be denied access to the Classes and Facilities.

20. RELEASE OF LIABILITY: In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Toluca Lake Pilates, LLC., its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Toluca Lake Pilates, LLC.’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Toluca Lake Pilates, LLC.’ Classes and Facilities, and should not be participating in any Classes.

21. INDEMNITY: You expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.

22. LOST OR STOLEN PROPERTY: You understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.

23. FREEZE POLICY: Members with a monthly membership can freeze their account once a year for up to three (3) months, in one-month increments, with a monthly $25 fee to hold your membership in lieu of your regular monthly membership payment. Submit your freeze request via email to info@tolucalakepilates.com at least 7 business days before the desired start date. Include both the start, reason and reactivation dates in your request. Insufficient notice may result in delayed billing adjustments. You will be charged the freeze fee monthly during the freeze. Regular billing will resume automatically after the freeze period.

24. PHOTO/VIDEO RELEASE: You hereby grant Toluca Lake Pilates, LLC., its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Toluca Lake Pilates, LLC. and to use and publish these photos or videos in print and/or electronically. You agree that Toluca Lake Pilates, LLC. may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.

Welcome, and thank you for your interest in Toluca Lake Pilates, LLC. (“Toluca Lake Pilates,” “we,” or “us”) and our website www.tolucalakepilates.com, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Toluca Lake Pilates regarding your use of the Service.

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING TOLUCA LAKE PILATES ’S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND TOLUCA LAKE PILATES’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY TOLUCA LAKE PILATES AND BY YOU TO BE BOUND BY THESE TERMS.

ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 17, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND TOLUCA LAKE PILATES ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 17.)

Toluca Lake Pilates Service Overview. Toluca Lake Pilates provides live and pre-recorded digital pilates and fitness classes.

Disclaimer. YOU SHOULD BE AWARE THAT THERE ARE INHERENT HEALTH RISKS TO EXERCISE, INCLUDING RISK OF INJURY. BY ACCESSING THE SERVICE, YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOUR PERFORMANCE OF ANY AND ALL EXERCISES OR ACTIVITIES RECOMMENDED BY THE SERVICE IS WHOLLY AT YOUR OWN RISK. TOLUCA LAKE PILATES , ITS EMPLOYEES AND ITS AGENTS, WILL NOT BE LIABLE FOR ANY PHYSICAL OR MENTAL INJURY OR ILLNESS THAT MAY RESULT, WHETHER DIRECTLY OR INDIRECTLY, FROM ANY OF OUR CLASSES. WHILE WE MAY PROVIDE GUIDELINES SUCH AS DESCRIPTIONS, PICTURES, OR VIDEOS DESCRIBING HOW TO PERFORM SPECIFIC EXERCISES OR ACTIVITIES, YOU ASSUME SOLE RESPONSIBILITY FOR PERFORMING THOSE EXERCISES OR ACTIVITIES WITH PROPER FORM, AS RISK OF INJURY OR ILLNESS INCREASES WITH IMPROPER FORM. WE ENCOURAGE YOU TO SEEK MULTIPLE SOURCES OF INFORMATION REGARDING HOW TO PERFORM EACH EXERCISE CORRECTLY, ESPECIALLY IF YOU ARE NEW TO ANY OF THE FORMS OF TRAINING OR ACTIVITY YOU SEEK TO PERFORM.

WE HIGHLY RECOMMEND YOU SEEK GUIDANCE FROM A MEDICAL DOCTOR OR OTHER QUALIFIED HEALTH CARE PRACTITIONER IF YOU ARE PREGNANT, HAVE ASTHMA, OR HAVE ANY PREEXISTING INJURIES OR CONDITIONS THAT MAY COMPROMISE YOUR BREATHING, OR THAT MIGHT OTHERWISE INTERFERE WITH RECOMMENDED ACTIVITIES.

YOU MUST DISCONTINUE EXERCISE IN CASES WHERE IT CAUSES PAIN OR SEVERE DISCOMFORT, AND SHOULD CONSULT A MEDICAL EXPERT PRIOR TO RETURNING TO CLASSES IN SUCH CASES.

Eligibility. You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.

Accounts and Registration. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your email address, phone number, or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at info@tolucalakepilates.com.

General Payment Terms. Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable.

Price. Toluca Lake Pilates  reserves the right to determine pricing for the Service. Toluca Lake Pilates will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Toluca Lake Pilates may change the fees for any feature of the Service, including additional fees or charges, if Toluca Lake Pilates gives you advance notice of changes before they apply. Toluca Lake Pilates, at its sole discretion, may make promotional offers with different features and different pricing to any of Toluca Lake Pilates ’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.

Authorization. You authorize Toluca Lake Pilates to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Toluca Lake Pilates, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Toluca Lake Pilates may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.

Membership. The monthly memberships and Toluca Lake Pilates On-Demand service may include automatically recurring payments for periodic charges (“Membership”). If you activate a Membership, you authorize Toluca Lake Pilates to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. Your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. We will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service by emailing info@tolucalakepilates.com.

Credits.

Obtaining Credits; Not Currency. Toluca Lake Pilates, in its sole discretion, may offer you the ability to purchase a license to our in-app virtual currency (“Credits”) that may be used to acquire access to classes or other content. However, while we may use terms like “buy” or “purchase” in reference to Credits, such terminology is merely for convenience and does not mean that Credits have any particular value. When you purchase Credits, you obtain a license to Credits, which operate as virtual currency solely within the Service, and Credits do not (i) have an equivalent value in any currency; (ii) act as a substitute for currency; or (iii) earn interest. If Toluca Lake Pilates offers you the opportunity to acquire Credits, and you accept such offer, Toluca Lake Pilates hereby grants you a non-exclusive, revocable, limited, non-transferable (except as expressly provided herein) right and license to use such Credits only in connection with the Service as permitted by us, subject to these Terms and your compliance with these Terms. Toluca Lake Pilates will credit to your account any Credits acquired by you.

Restrictions. If Credits are offered for sale, then all purchases of Credits are final and not refundable or exchangeable, except as required by applicable law. Credits are not redeemable or exchangeable for currency, monetary value, or convertible for other virtual currency from Toluca Lake Pilates or any other third party, except as expressly provided in these Terms or otherwise required by applicable law. You are expressly prohibited from transferring, assigning, selling, gifting, exchanging, trading, converting, leasing, sublicensing, renting, or distributing Credits, whether directly or through an intermediary, except through the Service and as expressly permitted by Toluca Lake Pilates. Credits are not property, and you have no right, title or interest in any Credits. Toluca Lake Pilates does not recognize or condone any third-party service that may be used to sell, exchange, transfer, or otherwise dispose of Credits, and Toluca Lake Pilates does not assume any responsibility for, and will not support, such transactions. Neither Toluca Lake Pilates nor any third party has any obligation to exchange Credits for anything of value, including, but not limited to, currency, except as expressly provided in these Terms or otherwise required by applicable law. You acknowledge and agree that Toluca Lake Pilates may engage in actions that may impact the perceived value or purchase price of Credits at any time, except as prohibited by applicable law. Except as otherwise prohibited by applicable law and except for the limited licenses granted hereunder, Toluca Lake Pilates reserves and retains all rights, title, and interest in and to all Credits.

Delinquent Accounts. Toluca Lake Pilates may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.

Licenses.

Limited License. Subject to your complete and ongoing compliance with these Terms, Toluca Lake Pilates grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace (whether installed by you or pre-installed on your mobile device by the device manufacturer) on a mobile device that you own or control; and (b) access and use the Service.

License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use it.

Feedback. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Toluca Lake Pilates an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

Ownership; Proprietary Rights. The Service is owned and operated by Toluca Lake Pilates. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Toluca Lake Pilates are protected by intellectual property and other laws. All Materials included in the Service are the property of Toluca Lake Pilates or its third-party licensors. Except as expressly authorized by Toluca Lake Pilates, you may not make use of the Materials. Toluca Lake Pilates reserves all rights to the Materials not granted expressly in these Terms.

Third Party Terms.

Linked Websites. The Service may contain links to third party websites. Linked websites are not under Toluca Lake Pilates’ control, and Toluca Lake Pilates is not responsible for their content.

Third Party Software. The Service may include or incorporate third party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third party licenses or to limit your use of Third Party Components under those third party licenses.

User Content.

User Content Generally. Certain features of the Service may permit users to upload content to the Service, including messages, reviews, photos, status, video, images, folders, data, text, and other types of works (“User Content”) and to publish User Content on the Service. You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.

Limited License Grant to Toluca Lake Pilates. By providing User Content to or via the Service, you grant Toluca Lake Pilates a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.

Limited License Grant to Other Users. By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access and use that User Content as permitted by these Terms and the functionality of the Service.

User Content Representations and Warranties. Toluca Lake Pilates disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that:

you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Toluca Lake Pilates and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Toluca Lake Pilates, the Service, and these Terms;

your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Toluca Lake Pilates to violate any law or regulation; and

your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.

User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Toluca Lake Pilates may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Toluca Lake Pilates with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Toluca Lake Pilates does not permit copyright-infringing activities on the Service.

Monitoring Content. Toluca Lake Pilates does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that Toluca Lake Pilates reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Toluca Lake Pilates chooses to monitor the content, Toluca Lake Pilates still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy.

Communications.

Text Messaging. Toluca Lake Pilates and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Service, as well as marketing messages. You may opt out of receiving marketing text messages at any time by sending an email to info@tolucalakepilates.com indicating that you no longer wish to receive marketing texts along with the phone number of the mobile device receiving the texts, or by replying “STOP” or “END” from the mobile device receiving the messages. You may continue to receive text messages for a short period while we process your request, and you may also receive text messages confirming the receipt of your opt-out request. Operational text messages are essential to the Service. If you do not wish to receive operational text messages from us, do not use the Service. Text messages may be sent using an automatic telephone dialing system. Your agreement to receive marketing text messages is not a condition of any purchase or use of the Service. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier.

Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when the app is not on. You can turn off notifications by visiting your mobile device’s “settings” page.

Email. We may send you emails concerning out products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.

Prohibited Conduct. BY USING THE SERVICE, YOU AGREE NOT TO:

use the Service for any illegal purpose or in violation of any local, state, national, or international law;

harass, threaten, demean, embarrass, or otherwise harm any other user of the Service;

violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;

interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;

interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;

perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission;

sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 7) or any right or ability to view, access, or use any Materials;

or attempt to do any of the acts described in this Section 10 or assist or permit any person in engaging in any of the acts described in this Section 10.

Modification of these Terms. We reserve the right to change these Terms on a going-forward basis at any time upon 7 days’ notice. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 12, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

Term, Termination and Modification of the Service.

Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 13.2.

Termination. If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Toluca Lake Pilates may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at info@tolucalakepilates.com.

Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Toluca Lake Pilates any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 6.3, 7, 13.3, 14, 15, 16, 17 and 18 will survive.

Modification of the Service. Toluca Lake Pilates reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Toluca Lake Pilates will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.

Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Toluca Lake Pilates and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Toluca Lake Pilates Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

Disclaimers; No Warranties. THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. TOLUCA LAKE PILATES DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. TOLUCA LAKE PILATES DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND TOLUCA LAKE PILATES DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR TOLUCA LAKE PILATES ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE TOLUCA LAKE PILATES ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA, INCLUDING USER CONTENT.

THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Toluca Lake Pilates does not disclaim any warranty or other right that Toluca Lake Pilates is prohibited from disclaiming under applicable law.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE TOLUCA LAKE PILATES ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY TOLUCA LAKE PILATES ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

EXCEPT AS PROVIDED IN SECTION 17.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE TOLUCA LAKE PILATES ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO TOLUCA LAKE PILATES FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 16 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Dispute Resolution and Arbitration.

Generally. In the interest of resolving disputes between you and Toluca Lake Pilates in the most expedient and cost effective manner, and except as described in Section 17.2 and 17.3, you and Toluca Lake Pilates agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND TOLUCA LAKE PILATES ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Exceptions. Despite the provisions of Section 17.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.

Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 17 within 30 days after the date that you agree to these Terms by sending a letter to Toluca Lake Pilates, LLC., 10210 Riverside Dr., Toluca Lake, CA 91602 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Toluca Lake Pilates receives your Opt-Out Notice, this Section 17 will be void and any action arising out of these Terms will be resolved as set forth in Section 18.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.

Arbitrator. Any arbitration between you and Toluca Lake Pilates will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Toluca Lake Pilates. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

Notice of Arbitration; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Toluca Lake Pilates ’s address for Notice is: Toluca Lake Pilates, LLC., 10210 Riverside Dr., Toluca Lake, CA 91602. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Toluca Lake Pilates may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Toluca Lake Pilates must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. 

Fees. If you commence arbitration in accordance with these Terms, Toluca Lake Pilates will reimburse you for your payment of the filing fee, unless your claim is for more than $1,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Los Angeles County, California, but if the claim is for $1,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Toluca Lake Pilates for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

No Class Actions. YOU AND TOLUCA LAKE PILATES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Toluca Lake Pilates agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

Modifications to this Arbitration Provision. If Toluca Lake Pilates makes any future change to this arbitration provision, other than a change to Toluca Lake Pilates ’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Toluca Lake Pilates ’s address for Notice of Arbitration, in which case your account with Toluca Lake Pilates will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

Enforceability. If Section 17.7 or the entirety of this Section 17 is found to be unenforceable, or if Toluca Lake Pilates receives an Opt-Out Notice from you, then the entirety of this Section 17 will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 18.2 will govern any action arising out of or related to these Terms.

Miscellaneous

General Terms. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Toluca Lake Pilates regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to”. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

Governing Law. These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and Toluca Lake Pilates submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Los Angeles County, California for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.

Privacy Policy. Please read the Toluca Lake Pilates Privacy Policy carefully for information relating to our collection, use, storage, disclosure of your personal information. The Toluca Lake Pilates Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.

Consent to Electronic Communications. By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

Contact Information. The Service is offered by Toluca Lake Pilates , LLC. located at 10210 Riverside Dr., Toluca Lake, CA 91602. You may contact us by sending correspondence to that address or by emailing us at info@tolucalakepilates.com.

Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.

No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.

International Use. The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.

This Privacy Policy ("Policy") applies to www.tolucalakepilates.com, and Toluca Lake Pilates, LLC. ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.tolucalakepilates.com. The Company's website is a news and information and e- commerce site. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information:

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

-First and last name

-Mailing address

-Email address

-Phone number

If you purchase the Company's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

The Company may also collect anonymous demographic information, which is not unique to you, such as your:

-Date of Birth and/or Age

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information:

The Company collects and uses your personal information in the following ways:

-to operate and deliver the services you have requested

-to provide you with information, products, or services that you request from us

-to provide you with notices about your account

-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection

-to notify you about changes to our www.tolucalakepilates.com or any products or services we offer or provide through it

-in any other way we may describe when you provide the information

-for any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties:

The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Tracking User Behavior:

The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information:

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company's website.

Use of Cookies:

The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server.

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.

Right to Deletion:

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

-Delete your personal information from our records; and

-Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

-Debug to identify and repair errors that impair existing intended functionality;

-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

-Comply with the California Electronic Communications Privacy Act;

-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

-Comply with an existing legal obligation; or

-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen:

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications:

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking the unsubscribe button.

Changes to This Statement:

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Toluca Lake Pilates, LLC., and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information:

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:

Toluca Lake Pilates, LLC.
10210 Riverside Dr.
Toluca Lake, California 91602

Email Address: info@tolucalakepilates.com